Starting a few months back, I had been having some trouble with my cable modem. It would lose connectivity every 5 or 10 minutes, then it would come back online for 5 or 10 more, and so on. I called the cable company and they sent a guy out to fix me up. I thought he'd fixed my problem, but the next day it was back. I was looking online at my cable companys tech support site and saw a place to send in an email for help, so I did that. I even specified something like "please dont send me back generic tech support tips like unplugging the cable modem and plugging it back in because I've done all that, multiple times". And of course when I got there response back it was a big list of things like "try unplugging your cable modem and plugging it back in". Anyway I responded to that email, overflowing with sarcasm and frustration, and got a response back. "We've upgraded our equipment in your area. If you have an older cable modem it might not meet our st...